FAQs
What is SUPER TOY Store?
SUPER TOY Store is an online store for baby and kids Toy products. We cater to the needs of our buyers (mothers buying for their kids) from before the kid is born upto his/her early teens.
What is the benefit of buying from SUPER TOY Store?
We want to offer the best possible deal for our customers for the products that we all want to buy for our children. Our Endeavour is to ensure that you get the widest possible choice of top products at the best possible price anywhere in India combined with best possible service and timely delivery of products at your doorstep.
Where are the offices of SUPER TOY Store located?
Currently our office is located in Indore (MP)
What products does SUPER TOY Store sell?
We sell products for babies and kids across sections right from baby rattles, baby musical toys, boys accessories to a wide range of toys and school products. We also stock items from some of the leading importers and domestic manufacturers of the country. The items undergo a thorough check by our QA team before they are stocked.
What's the minimum order value required to place an order?
This is the best part. There is no minimum order value required to place an order.
How do I know my order has been confirmed?
After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order.
How do I check my order status?
We will ship your package within 24 hours of receiving the order. We will also mail you the name of the courier company and the tracking number of your consignment to your registered email address. You will receive an SMS about the same. In case you do not receive an email from us within 24 hours of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.
Is it safe to use my Credit Card Online at SUPER TOY Toy Store.com?
We accept VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and we accept Debit cards of all banks issued in India. International credit/debit card transactions are also accepted through Paypal, so now you can place orders with SUPER TOY Toy Store from outside India and we will ship it to your dear ones in India. All your transactions online are protected & secured. This encryption makes your shopping experience safe and secure.
What if an item is out of stock?
We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 24 hours and the money will be returned to you in the same mode by which the payment was made within 48 hours.
Are there any other hidden charges or Entry tax?
You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.
How are the products packaged?
Each of the individual products are securely packaged in bubble wrap and put into a box. The box is sealed well ensuring a safe delivery to your doorstep.
Do you'll deliver products outside India?
We do take orders from around the world.
Is it mandatory to register before placing an order?
Yes, it is mandatory to register before placing an order on SUPER TOY Toy Store. You can create an account on SUPER TOY Toy Store by entering and verifying your email ID and phone number. It is recommended that you register with us in order to receive timely offers and also to maintain your Wishlist and account & address details.
How long will it take to receive my orders?
For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days after dispatch (business days exclude Sundays and other holidays). However items weighing over 2 kilos may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on the location.
Can I ship different items in my order to different shipping addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.
Who pays for the shipping charges?
If the shipping charge is applied to the orders. You just have to pay for it and if you want to return a product then you have to pay return shipping charges.
What is GST?
GST means Goods and Service Tax. It is a single indirect tax on the sale of goods and services throughout India. GST is applicable w.e.f. 1st July, 2017.
How GST amount is calculated over and above the discounted price?
GST is calculated on the basis of rates mentioned under GST laws for each category of product, customer location and the applicable discount on the product at the time of purchase.
GST over and above the discounted price is applicable on products with discount of 19% and above. The GST collected on the discounted price is duly deposited with the respective GST Authorities having jurisdiction or adjusted as per the applicable GST Act and Rules
Will my GST amount be refunded on Order Cancellation and Returns?
Yes. GST amount collected will be returned to customer's source method at the time of Cancellation and Returns.
What happens if I am not available at the time of delivery?
Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.
What is your Replacement Policy?
The product is applicable for replacement within the specified window after the delivery of the product. In case of replacement, the original product will be picked up. Once the original product has been received at our Facility and the quality check has been carried out successfully, the replacement product will be shipped to you. Please note that the product should be unused, unwashed with all original tags intact and should be returned in the original packaging with a copy of the original invoice. If the product is not eligible for a replacement after delivery due to any eligible reasons, such as that the product is out of stock, the return pickup for the product is unavailable, or any other similar reason, you may return the product within the specified window after the delivery of the product. The refund will be processed after a successful quality check of the returned product.
What options do I have while making payment?
We accept payments by debit or credit card and also through Net Banking.